Our Customer Portal is designed to enhance customer experience, improve communication, and simplify support processes. It serves as a secure and personalized digital gateway where your customers can access information, raise tickets, track requests, and interact with your business—anytime, anywhere.
The portal presents a personalized dashboard that shows relevant information—recent activity, open tickets, pending orders, important documents, and notifications—all in one place.
Customers can log support tickets, track resolutions, and interact with support agents, and receive resolution updates—all within the portal.
Our portal allows for safe cloud storage, access, and sharing of documents such as invoices, agreements, product manuals, and reports. With role-based access and audit trails, users can upload and retrieve documents with complete confidence in data security and version control.
Customers can easily monitor the status of their product orders, service requests, or subscriptions. From initial request to final delivery, all stages are transparently displayed, improving trust and reducing the need for manual status updates through calls or emails.
A robust knowledge base is integrated into the portal, offering articles, tutorials, FAQs, video guides, and troubleshooting content. This empowers customers to find answers quickly without contacting support, improving resolution times and reducing help desk workload.
Organizations can manage user access with precision. Assign specific roles (Admin, Manager, User) and permissions to ensure that team members only access what theyre authorized to see. This enhances security and enables structured internal usage of the portal.
Stay ahead of the curve with instant notifications via email, SMS, or in-app messages. Customers are promptly notified about ticket updates, document uploads, due payments, delivery changes, or service schedules, ensuring transparency and proactive engagement.
The portal features built-in analytics that offer insights into customer behaviour, ticket volumes, service response times, and satisfaction levels. Businesses can also generate downloadable reports to support decision-making and performance tracking.
Our software development engineers are highly skilled, trained and educated. We strongly believe that recruiting top talent is the key to impeccable implementation of projects as well as customer satisfaction with the results.
Our mission is to empower businesses and individuals through innovative and reliable customer interaction solutions.
Our vision is to be a leading customer enhancement company that empowers businesses worldwide with innovative solutions, cutting-edge technologies, and exceptional customer experiences.
Clearly outline the requirements and functionalities you need for your plugin.
We Keep in mind that the lowest cost may not always translate to the best quality.
We well-defined timeline and effective project management contribute to timely delivery.
We offer support for bug fixes, updates, and any issues that may arise after the plugin is deployed.
We offer after sale support for limited time and ensure 100% security of plugin.
We provide full documentations for the product, like how it developed and use.
CUSTOMER PORTAL
SconexSoft Customer Portal is more than just a support tool—it's a strategic asset to build trust, increase transparency, and foster long-term relationships. Whether you operate in retail, logistics, finance, or any service-based industry, SconexSoft ensures a smooth, digital-first customer experience. SconexSoft company expert team built a Customer Portal product that bring beautiful web and app experience to life using a proven methodology and cutting-edge technology base to build customized responsive cross-browser, cross-platform. We follow a standardized layout across the site to keep it simple for users.
We offer a diverse range of services designed to meet the unique needs of your business. From innovative web design and branding to strategic digital marketing and content creation.
“Our experience with SCONEX was so positive that I would definitely be willing to recommend Sale Desk to another company. They're very honest, high‑integrity people. Going through a Sale Desk implementation can be transformative for my business.”
Founder
“SCONEX helped us have confidence in the solutions they proposed. Their staff are really good at managing the client relationship while understanding technical aspects of our ERP needs. Whenever someone I know needs a new ERP system, I will always refer them to SCONEX.”
“Dear Sconex Soft Team, I wanted to express our sincere appreciation for the exceptional work. Your software solutions have significantly streamlined our operations, and the support we've received has been nothing short of outstanding… We truly value our partnership and look forward to continued success together.”
Director, KOTA Holdings
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We have active and experience developers working for us.
We offer 30 days premium support and free training when you purchase from us.
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